Frequently Asked Questions
Everything you need to know about shopping with Fred Aldous
How long will my order take to arrive?
Standard UK delivery typically takes 3-5 working days. We also offer an express shipping option for those who need their creative supplies more urgently.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout stage.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that some items, such as cut-to-size materials, are non-returnable.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link so you can monitor its progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal.
Are your products suitable for professional use?
Yes, we stock a wide range of high-quality materials suitable for everyone from hobbyists and students to professional artists and makers.